This Chapter explains the meaning of operations, operations management and productivity, and especially explains the important of productivity for employees, each department, organizations and country. 0:00 Introduction 1:42 Production is the creation of goods and services Operations management (OM) is the set of activities that Create value in the form of goods and services by transforming inputs into outputs 4:02 OM is one of three major functions of any organization, we want to study how people organize themselves for productive enterprise 6:24 Basic Management Functions 7:04 Table 1.2 Ten Strategic Operations Management Decisions 7:56 1. Design of goods and services - Defines what is required of operations - Product design determines quality, sustainability and 8:50 Process and capacity design - How is a good or service produced? - Commits management to specific technology, quality 9:37 Layout strategy - Integrate capacity needs, personnel levels 10:14 Supply chain management - Integrate supply chain into the firm's strategy - Determine what is to be purchased from whom, and 10:58 Scheduling - Determine and implement intermediate and short 14:12 Figure 1.4 Significant Events in Operations Management 24:25 Productivity is the ratio of outputs (goods and services) divided by the inputs (resources such as labor and capital) 40:52 1. Basic education appropriate for the labor force 2. Diet of the labor force 3. Social overhead that makes labor available 47:16 Challenges facing operations managers: • Develop and produce safe, high-quality green products • Train, retrain, and motivate employees in a safe workplace 48:01 Stakeholders